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macOS asks you to allow this once, under Accessibility. The first time you open TickThock, its setup window walks you through it:

1. Click Open System Settings.
2. In System Settings › Privacy & Security › Accessibility, turn on the switch next to TickThock.
3. Go back to TickThock. The setup window updates by itself once it is allowed, and you can start typing.

If the menu says Needs Accessibility later on, the permission was turned off; switch TickThock back on in the same place. Settings › General in TickThock shows whether it is allowed.

Open TickThock from the menu bar. The line under its name says what it is doing: the name of the sound when it is playing, or why it is quiet, such as Off, Needs Accessibility, Paused: free session ended, Paused by your schedule or Silent on Bluetooth.

If it names a sound and you still hear nothing, check your Mac’s own volume and the volume slider in the menu.

While you type in a password field, macOS turns on Secure Input, which hides those keys from every app, TickThock included. Silence there means your password never reaches it, even for a moment.

Bluetooth audio usually adds a 150–250 ms delay, and no app can remove it. Wired headphones and your Mac’s speakers do not have it.

If late clicks bother you, turn on Silent on Bluetooth in Settings › Output. TickThock then stays quiet whenever you are listening over Bluetooth, and plays again as soon as you switch back. It is free.

TickThock guesses from how a device is connected: headphones plugged into your Mac and anything on Bluetooth count as headphones; built-in speakers, USB, HDMI, DisplayPort and AirPlay count as speakers. A Bluetooth speaker is the usual mix-up.

To correct it, open Settings › Output while that device is playing and choose Headphones or Speakers under Treat this device as. TickThock remembers the choice for that device.

It decides how spatial audio is placed: finer on headphones, plain left and right on speakers. It also decides whether a profile set to headphones only or speakers only plays, which is part of Pro.

The free version plays in 30-minute sessions. When one ends, sounds pause and a small panel appears: click Resume for 30 Minutes to carry on. You can resume as many times as you like.

TickThock Pro removes the limit, and buying it during a session ends the limit straight away.

Open Settings › General and click Restore Purchases, signed in to the App Store with the Apple Account you bought Pro with. There is nothing to buy twice.

Settings you made with Pro are kept even while Pro is not active on a Mac, and they come back once it is restored. The exception is Open TickThock at login, which turns off without Pro; switch it back on in Settings › General.

Purchases are made through Apple, so refunds are handled by Apple at reportaproblem.apple.com.

In Settings › Profiles, click Reset Profile…. The profile goes back to the default sound and volume, every key makes sound again, the mouse sound turns off, and its switches return to their defaults. It keeps its name and output setting.

Everything TickThock keeps is in one folder on your Mac: its settings, your profiles and any sounds you imported. To start over, quit TickThock, then delete this folder:

~/Library/Containers/com.zewify.tickthock/

In Finder, choose Go › Go to Folder… and paste that path to find it. The next time you open TickThock, it starts fresh. Deleting the app together with that folder removes TickThock from your Mac completely.

It sees which key went down, for the moment it takes to pick a sound, and then forgets it. Nothing you type is recorded, stored, logged or sent anywhere. The privacy policy has the details.